ojpk Privacy Policy

ojpk ("we", "our", or "platform") operates a trusted online entertainment and betting service for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use ojpk's website, applications, or services, how we use and disclose it, and how we protect your rights and choices.

By using any ojpk service, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please stop using our services and contact us via live chat.

1. What Information We Collect

To provide you with a secure and personalised experience, ojpk may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and nationality.
• Email address and contact details.
• Password (stored in encrypted form — never in plain text).
• National ID number or passport number (for identity verification).
• Payment information such as bKash, Nagad, or Rocket numbers and bank account details.
• Messages and attachments you send when submitting support requests.

1.2 Automatically Collected Information

• IP address, browser type, and language settings.
• Date, time, and duration of access (BST, UTC+6).
• Device identifiers and operating system information.
• Page views, clicks, and navigation patterns.
• Data from cookies and similar tracking technologies.

1.3 Information Received from Third Parties

• Transaction verification information from payment providers or banks.
• Confirmation data received from identity verification services.
• Signals from anti-fraud and risk assessment tools.

2. How We Use Your Information

ojpk uses your information only for legitimate business purposes. The main purposes are outlined below:

• Account Management: To register accounts, verify identity, and maintain security.
• Payment Processing: To complete deposit and withdrawal transactions and maintain financial records.
• Customer Support: To help resolve your enquiries, complaints, or technical issues via 24/7 live chat.
• Fraud Prevention: To detect and prevent unauthorised access, money laundering, and fraudulent activity.
• Legal Compliance: To comply with applicable laws and regulations and prepare regulatory reports.
• Service Improvement: To analyse user experience and further improve the ojpk platform.
• Personalisation: To provide game recommendations and promotional offers based on your preferences.
• Communications: To send relevant updates, promotions, and account notifications (subject to your consent).

We will never use your information beyond the purposes stated above or sell it to third parties for commercial purposes.

3. Disclosure and Sharing of Information

ojpk does not share your personal information with third parties, except in the following limited circumstances:

3.1 Service Providers

Trusted service providers such as payment processors (bKash, Nagad, Rocket, and banks), identity verification agencies, and technology infrastructure providers may access limited information under strict confidentiality agreements.

3.2 Legal Obligations

We may be required to disclose information under applicable laws in Bangladesh, court orders, or directions from regulatory authorities.

3.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.

3.4 With Your Consent

Beyond the circumstances described above, we will only share your information with other parties if we have your explicit consent.

4. Cookies and Tracking Technologies

ojpk's website uses cookies and similar technologies. These fall into two types:

4.1 Essential Cookies

These cookies are essential for the core functionality of the site. Activities such as maintaining login sessions, security verification, and payment processing are not possible without them. There is no option to disable these cookies.

4.2 Analytical and Performance Cookies

These cookies help us understand how users are using the site, which pages are visited most often, and where technical issues arise. We use this information to improve service quality. You can manage these cookies through your browser settings.

To learn more about our cookie policy or to change your cookie settings, please contact our live chat support.

5. Data Security Measures

ojpk applies multi-layered security measures to protect your personal and financial information:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is protected by industry-standard encryption.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing algorithms are always used.
• Access Controls: Only authorised staff who need access to carry out their direct responsibilities can access your information.
• Regular Security Reviews: Our systems undergo regular security assessments.
• Firewalls and Intrusion Detection: Advanced technologies are actively operated to prevent unauthorised access.
• Two-Factor Authentication: An additional layer of verification is applied for sensitive account actions.

We make every effort to protect your data, but no transmission over the internet is 100% secure. We therefore ask you to keep your account password confidential and to notify us immediately if you notice any suspicious activity.

6. Data Retention Period

ojpk retains your personal information only for as long as necessary. General guidelines are provided below:

• Active Accounts: For as long as the account remains active and as long as is necessary to provide the service.
• Financial Records: Transaction data is retained for the period required by applicable regulations for legal compliance and dispute resolution.
• Identity Verification Data: Retained for the period required to meet regulatory requirements.
• Closed Accounts: After an account is closed, we will delete or anonymise the information within a reasonable period unless there is a legal obligation to retain it.

If you have questions about how long specific information is kept, please contact us via live chat.

7. Your Rights

You have certain important rights over your personal information that ojpk respects:

7.1 Right of Access

You may request a copy of the personal information we hold about you.

7.2 Right to Rectification

If your information is inaccurate or incomplete, you may request that it be corrected.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted, although some information may need to be retained to fulfil legal compliance obligations.

7.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted.

7.5 Right to Withdraw from Marketing Communications

You may opt out of promotional communications at any time. To do so, let us know via live chat or email.

To exercise any right, please contact our support team. We will respond to your request within a reasonable time in accordance with applicable law.

8. Protection of Minors' Information

ojpk's services are intended only for persons aged 21 or over. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor's information has been collected by mistake, we will delete it immediately and close the associated account.

If you believe that a minor has registered on our platform, please notify our support team immediately.

9. Third-Party Links and Services

The ojpk platform may be connected to certain third-party payment gateways and services. These third parties have their own privacy policies and are responsible for their own data collection and use. We are not responsible for the privacy practices of these third parties.

We advise you to review the privacy policy of any third-party service before using it.

10. Changes to This Policy

ojpk may update this Privacy Policy from time to time. For significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Registered users may be notified by email.
• A notice may be displayed at login.

We advise you to review this policy regularly. Continued use of the service after an update will be considered acceptance of the revised policy.

11. International Data Transfers

ojpk is an international platform and your information may be processed or stored on servers located outside Bangladesh. For such transfers, we ensure that appropriate safeguards are in place and that your information remains protected in accordance with this Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: